Zoom Privacy and Security in Good Shepherd’s Distance Learning Initiative
At Good Shepherd, we take the privacy and security of our technology infrastructure very seriously. As you know, our response to COVID-19 has been to initiate a Distance Learning education model that rests upon our technology infrastructure. While most of the tools we’ve employed are familiar to both our students and our faculty, a few are not. In particular, Zoom is a new tool to help facilitate face-to-face meetings from a distance. It has been a good platform for us to get our initiative up and running quickly. The best practice use of Zoom does involve a bit of a learning curve. Accordingly, as you might imagine, our rapid deployment has not been without its challenges.
Once such challenge is the privacy and security involved within each meeting. Recognizing the learning curve involved with this new tool, in this new educational environment, Zoom has been very proactive in helping our faculty and staff use its tool in the most productive, safe, and secure manner. Their team has made modifications to default settings, as well as publish the guidelines, listed below, to help our users better manage the Zoom tool.
In closing, please know our faculty and staff are committed to using all of our educational technology tools in the safest, most appropriate way. Zoom’s best practices have been shared with everyone, and they will be implementing these suggestions into their daily practices.
Additionally, please know we will continue to constantly evaluate the use of every tool in our program, especially as we navigate the uncertainty around the duration of our current environment. If there are new tools, or enhancements we can make to current tools, to better improve the privacy and security, we will make changes accordingly.
As always, please let me know if you have questions. If you need technical support, please visit familytechsupport.gsesdallas.org for resources and options for more direct tech support from your Good Shepherd team.
Director of Technology
From Zoom Communications:
- Be careful with whom you share the link to your public calls, and avoid putting it on social media so it stays away from trolls.
- Avoid using your Personal Meeting ID to host public events.
- Using the Waiting Room feature to help control who comes and who goes, and don’t let unexpected guests in.
- Manage your screen sharing — set the app so only the host of the Zoom call can screen share.
- Manage your participants — change the settings so only people who are signed-in to their accounts with the email through which they were invited to the call can join the call. (Not possible for us right now.)
- Lock the meeting after everyone you want to join is there. That way, no new people can join.
- Set up two-factor authentication, then share the Meeting ID and password only with people you trust.
- Remember, as the host, you can disable the camera and mute certain participants, permanently or temporarily if needed, and you can also remove them.
- Turn off file transfers, private chat, and annotations.